Overview

Hotel Shediac (HS) recognizes that your privacy is important. This policy discloses the privacy practices for Hotel Shediac’s (HS) property (PROPERTY), guest services (SERVICES), and its related website (WEBSITE) located at www.hotelshediac.ca

By using and/or booking through to this WEBSITE or SERVICE, you signify your agreement to this Privacy Policy and our Terms of Service.  

If you do not agree to any of these TERMS or policies, please do not use the WEBSITE or SERVICES. We reserve the right to change this Privacy Policy from time to time. 

1.0 Personal Information we collect

When you access or use the HS WEBSITE or SERVICES, we may collect certain categories of personal information about you from a variety of sources. Categories of personal information that we may collect from you directly include:

• Contact information, such as name, phone number, mailing address, email address
• Account information, such as username and password, payment details
• Communications, such as submitted questions, marketing preferences, survey responses

2.0 Information collected from third parties

We may receive information about you from third parties including travel agents, online travel agencies, meetings/event planners, destination management companies, tour wholesalers, and tour operators. Generally, we receive this information because you have authorized these companies to make bookings or other travel or accommodation arrangements on your behalf. We use such information in the same way as we would use the information if we had received it directly from you.

3.0 How we use your Personal Information

We may use the Personal Information we collect for the following purposes:

• to operate and maintain HS PROPERTY and SERVICES, and to respond to your requests, questions, and concerns;
• to complete and manage your reservations, including confirmations, billings, and payment processing;
• to provide high-quality customer service, including through the establishment of customer profiles that help us to better address your individual needs;
• to assist you in planning meetings and events;
• to provide you with personalized content, and to maximize our ability to provide you with information and services that are useful and relevant to you, and which address your individual needs or requirements;
• to obtain feedback regarding our hotel and services, which may include inviting you by email to write a guest review after your stay. This allows us to continually improve the services that we offer;
• to enable your participation in a promotional or loyalty program;
• to support our advertising and marketing activities, which may include allowing you to participate in promotions and contests, and to provide you with information and promotional materials, and other marketing communications, regarding the Property and SERVICES
• to verify that any information submitted by you is accurate and complete;
• to communicate with you for other reasons related to our business, and to create a record of your involvement with us;
• to assist in ensuring your lost and forgotten belongings can be returned to you if they are located;
• for legal purposes, which may include the handling and resolution of claims and legal disputes, or for regulatory investigations and compliance;
• to detect and prevent error, fraud, theft, and other illegal or unwanted activities;
• internal business purposes, including data analysis, to administer or improve our services, enhance the user experience, and improve the functionality and quality of our Sites and online travel services;
• to comply with any legal, accounting, and regulatory requirements, including reporting requirements;

4.0 Use of Cookies

When you use the WEBSITE or SERVICE, we may use Google Analytics or a similar service to send one or more cookies (which are small text files containing a string of alphanumeric characters) to your computer or mobile device, to help analyze our web page flow and measure promotional effectiveness

5.0 Security and retention of Personal Information

We maintain appropriate technical and organizational measures designed to protect the confidentiality, integrity, and security of your Personal Information. However, no security measures are perfect or impenetrable. We therefore cannot guarantee and do not warrant the absolute security of your Personal Information.

We retain your personal information for no longer than reasonably necessary to deliver the SERVICE, comply with the law, facilitate an investigation, or exercise our legal rights.

HS will not sell, trade, or rent your Personal Information to others.

We do provide some SERVICES through contractual arrangements made with affiliates, service providers, partners and other third parties (SERVICE PARTNERS). We and our SERVICE PARTNERS may need to use some Personal Information in order to perform tasks between our respective sites, or to deliver products or SERVICES to you.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that:

• (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and
• (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

6.0 Support

Please contact us with any questions, comments or concerns about this Privacy Policy or our use of your Personal Information by email at agm@hotelshediac.ca